Plans & Payments
Find answers about plans, payments, invoices and cancellation.
How do I buy an AIandMe subscription?
Start on Pricing, choose the plan and payment option you want, continue with Google, create an email/password account, or sign in to an existing account. Verify your email if required, review the purchase and complete secure payment.
Where can I compare current plans, payment options and prices?
Use Pricing to see the plans and payment options currently available, along with their prices and any savings shown.
Where do I enter a Partner Code?
On Checkout review, open Have a partner code?, enter your Partner Code and select Apply. Check the amount shown after applying the code before continuing to payment.
I completed my payment, but my plan is still activating. What should I do?
Do not make another payment while AIandMe is still finishing activation. You can safely leave Checkout and check Receipts & Payments for the current status. Follow the support guidance shown on Checkout if activation does not complete.
Where can I see my current plan, payments and invoices?
Open Learning Insights and select Receipts & Payments. Billing & Payments shows your current plan information, invoices, Credit additions and the other billing sections currently available.
Why isn't my invoice ready yet?
An invoice can still be preparing immediately after payment or activation. Check its status in Receipts & Payments and return later if the download is not available yet.
What is the difference between Credit additions and AI Credits?
Credit additions shows where credits came from and the plan cycle they belong to. AI Credits shows your current balance, usage, recent activity and status information.
How do I cancel a recurring plan, and what happens to my access?
Use Cancel recurring plan from Receipts & Payments when it is available. Future recurring payments stop after the current paid period, while your paid access and available plan credits continue until the displayed paid-period end date.
Does cancelling my recurring plan give me a refund?
No. Cancelling stops future recurring payments after your current paid period; it does not create a refund. Refunds are a separate process governed by the AIandMe Refund Policy.